Studies and Teaching Process Management


"Who does what, when, how and with what?" – that is the key question in process management. RWTH Aachen University has established the Studies and Teaching Process Management as part of student lifecycle management and teaching quality management.

Do you have the impression that your tasks should be easier and quicker to solve? Or when colleagues are absent, the first thing you do is puzzle over what needs to be done? The agreements between departments or other organizational units are vague? Then good process management could be the solution.



  1. 1
    Technical operation of the process portal in Wiki intern:
    We support the studies and teaching process portal so that students, lecturers, and employees can access the current status of developed processes in the area of studies and teaching at any time. This includes, in particular, the technical operation of the portal, the mapping of the processes and assistance with the digital mapping, as well as the monitoring of the test cycle of all processes. 
    To the studies and teaching process portal – accessible from the RWTH network or via VPN
  2. 2
    Process documentation in the area of studies and teaching:
    You can find an overview of all processes that have already been documented in the studies and teaching process portal. This allows students, teachers and staff to access the current status of the processes at any time and thus identify the processes and those involved.
  3. 3
    Process analysis and optimization:
    Good process management requires a sound methodology. We offer you a comprehensive set of methods. This includes the RWTH process map, a BPMN notation optimized for our university, and a well-founded process-based role concept. We are continuously working on the testing and evaluation of process analytical methods in the university context.  
    Information on studies and teaching process management – available from the RWTH network or via VPN.
  4. 4
    Support of digitization projects: 
    Many activities in the area of studies and teaching are supported by various software products. We advise on the choice of suitable digital components over the course of the actual and target process analysis and the identification of the process participants. The goal is to achieve the best possible digital workflow support.
  5. 5
    Training courses and methodical consulting in process management:
    We are there to support all members of the RWTH in the area of Studies and Teaching. We help to analyze and document processes and to identify potential for optimization. We offer individual and collective consulting, coaching, workshops and training.


What are the benefits of process management?

Process management help to clearly define who does what, how, when, and with what. Complex processes are analyzed and documented according to a uniform standard. The process management team also ensures that the processes are accessible for all those involved – that is, that the individual processes are published and kept up-to-date.

When does a process have to be formally defined?

Process management is an essential component of quality assurance, which encompasses testing, measuring, and evaluation. The definition of processes is a valuable tool to support quality management in teaching and learning at RWTH.

Initially, representations for all quality-relevant processes surrounding were created. This is now being further expanded. Every process that is required in teaching and learning to achieve a certain goal is relevant for this process, especially if there is a need for optimization.

Whom can I contact?

You can get in touch with the Process Management Team – for further information, please refer to the contact box.

Who creates the process representation?

  • Option 1: A process is to be documented. A process representation can be created together with those involved in the process, the person responsible for the process, and the process management team.
  • Option 2: Several processes are to be documented. In this case, the process management team offers to train the department's staff accordingly. This makes it possible to publish the formalized processes immediately after review through by the process management team.
  • Option 3: Complex processes should be both documented and optimized. This often concerns processes with many participants across departments and faculties. This requires action at several levels, and the process management team offers workshops in which the processes are optimized and subsequently documented.

What exactly is a process?

A process can be any activity aimed at achieving a goal.

The process regulates who has to do what, how, when, and using what resources in order to achieve the set goal with consistent quality.


Where can I find all process representations?

Formalized processes are published in the RWTH Teaching and Learning Process Portal, which is part of the "Wiki intern" and can be accessed via the university network or via VPN. Please note that it is a German-language portal.

RWTH students, lecturers, and staff can access the Process Portal at any time.

How can I find "my" processes?

You can search for processes via the full text search box or the menu bar.

What is a process map?

The process map shows the structure of process management in teaching and learning at RWTH. It provides an overview of all currently formalized processes in this area.

Are there any instructions on how to document a process?

Yes, please refer to Create Process Documentation (de), which itself is a process, to learn more about how a process should be formally represented, from identification of a need for a new process to its publication. PLease note that a manual for download is available (see "Downloadbereich").

Which processes are documented in the process portal?

All processes that are concerned with the student life cycle at RWTH will be represented in the process portal. If you are unsure whether one of your processes is to be included in the portal, please contact the process management team.


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